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Module The following evaluation steps show how a conscious learning approach can improve the IEA process:
8 ? ? ? Formulate your change statement (Module 3).

Identify measures for your change statement and other supporting measures for key outcomes and
activities/outputs (your self-assessment matrices, Tables 5 and 6).
Examine performance against making the desired changes and summarize results.
9-12 December, 2013 One of the challenges is that learning is often not part of the daily vocabulary and thinking of managers
Formulate lessons learned and recommendations.
?
Integrate (feed back) recommendations to improve the next planning cycle.
?

and policy-makers, even when concepts like knowledge society and knowledge economy are quoted
as desirable. Often, you will have to counter an attitude such as: “As a manager, a policymaker, I am
paid to know, not to learn.” Learning is hard to sell unless it is coupled with professional, social and/or
political rewards. High-level, multi-sectoral networking opportunities and political visibility constitute
such rewards.

5.1 What do We Call Learning?

For the purpose of this module, we define learning as a process that brings about behaviour change
or changes in the ability to act differently, based on emotional or cognitive changes taking place during
information collection and processing.

This definition underscores three important points:
? learning is more than knowledge creation;

? learning is demonstrated by behaviour change; and

? information processing, in addition to information collection, is of paramount importance.

In preparing for promoting a learning culture throughout the IEA process, it is important to be aware
of some of the characteristics of learning.

Both individuals and organizations learn in cycles characterized by well-defined phases. Typically, there
are four phases in an individual learning process (Figure 7):

1. Linking the new experience to existing knowledge (connect).

2. Using the new experience to seek new information (take-up).

3. Applying the new information in an existing context (practice).
4. Using and reviewing the new information in a new context (use and review).

36 Monitoring, Evaluation and Learning for Improvement and Increased
Impact of the IEA Process