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Module Table 7 Overview of Typical Data Collection Methods
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Questionnaire survey
9-12 December, 2013 Face-to-face interview
? It is distributed - or made accessible if online - to a predetermined selection of individuals.
? Individuals complete and return the questionnaire or submit online.

? Interviewer asks questions, usually following a guide or protocol.
? Interviewer records answers.

Telephone interview
? Interviewer asks questions, usually following a guide or protocol.
? Interviewer records responses.

Group techniques (interview, facilitated workshop, focus group)
? This involves group discussion of predetermined issue or topic in person or through teleconferencing.
? Group members share certain common characteristics.
? Facilitator or moderator leads the group.
? Assistant moderator usually records responses.

Document review
? Researchers review documents, and identify relevant information.
? They keep track of the information retrieved from documents.

Source: Lusthaus and others 1999

Collecting data for measures of relationship management requires that changes in behavior be identified
and mapped as these incremental changes will lead towards the decisions or changes you are seeking.
As noted in Module 3, this can be a time intensive process, so it is important to identify some key
measures, and set up simple ways to monitor your strategy against those measures.

For example, you could take your list of key actors and set up a small contacts database with a journaling
function that will allow you to record your interactions with them (see example screen below). This can
be as simple as just indicating the date and type of contact.

? From you: Dates you sent information about the process, invitations to presentations, etc.
? From them: dates they requested information dates they accepted invitations.

32 Monitoring, Evaluation and Learning for Improvement and Increased
Impact of the IEA Process